ZE Support
Setup, coverage, orders and returns, answered.
Help topics.
Getting started
How do I set up my radios?
Charge them, then hold the power button until the screen lights up. They connect to LTE on their own. Radios bought together are already in one group, so you can talk right away.
How do I add a radio to my group?
Buy a single radio and choose Existing Customer, then enter your group name. It joins as soon as it powers on.
Is it safe for kids?
Calls are encrypted and only reach radios in your private group, and it has no web browser or apps. It can’t call 911, so kids should still know how to reach help another way.
Is it waterproof?
Yes. ZE Radio is waterproof, dustproof and shockproof, and military-grade tough.4 Make sure the USB‑C port is dry before you charge it.
Privacy & security
Are our calls encrypted?
Yes. Every call is encrypted and goes only to the radios in your group.
Can anyone outside our group hear us?
No. There are no public channels, so strangers can’t tune in the way they can with regular walkie-talkies.
Do you record our conversations?
No. ZE doesn’t record or store your conversations.
Coverage & range
How far can I talk?
Anywhere both radios have LTE coverage on our partner network, nationwide.1
Does it work indoors?
Usually, anywhere a phone gets LTE. Basements, elevators and remote areas can lose coverage.
Lifetime service
Are there any monthly fees?
No. Service is included for the life of your radio, with no monthly fees, no annual fees and nothing to renew.2
Is there a contract?
No. There’s no contract, no subscription and nothing to cancel.
Orders & shipping
When will my order arrive?
Orders ship free and arrive in 1–3 business days. You’ll get tracking by email.
Do you ship outside the US?
Not yet. ZE service works in the United States only.
Returns & warranty
How do I start a return?
You have 45 days from delivery. Send us your order number with the form below and we’ll email a free return label.
What does the warranty cover?
Defects in materials and workmanship for three years. We’ll repair or replace your radio.
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